Refund and Return Policy
By shopping with us, you are agreeing to all of the following conditions:
HOW DO I RETURN AN ORDER?
If you are not satisfied with your purchase and wish to return an item, please contact us at firstname.lastname@example.org indicating the order number and the reason for your return. Please note that you have a period of 14 days from receipt of your order to make the return, after this time, your product will not be accepted for return.
(According to Art 44 of Law 7/1996 of January 15, 1996 on the regulation of retail trade, modified by Law 47/2002 of December 19, 2002).
If you decide to return an order, you will be responsible for the shipping costs.
Our customer service team will review the return request and send further instructions if the return is approved. Returned items must be in their original packaging, including any accessories, manuals and documentation. Returned items must be unused, in the same condition in which we shipped them to you, and in their original packaging. Stains, bent cards, broken seals or torn plastic sheets will not be accepted. If the condition of the product sent back to us is not in acceptable condition, we reserve the right not to return or exchange it. Products that have been customized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect products purchased and products damaged due to mishandling by customers. Papaya Republik reserves the right to refuse any returns.
WHAT DO I DO IF THE PRODUCT RECEIVED IS DAMAGED OR INCORRECT?
- Please contact our customer service team at email@example.com to initiate the return process. Please include the following information:Order Number
- Proof of Purchase
- Video or photo of the product to be returned (if applicable)
- Complete shipping address
- Phone number
In some cases, you may be asked to include a video or photo of the defective product as proof in order to be able to refund or replace the product.
HOW LONG DOES THIS PROCESS TAKE?
Returns can take up to 20 business days to process from the day we receive your return. We will send you an email to confirm once your return has been processed. For returned items, a full refund will be credited for the returned products For non-defective items, the refund excludes all shipping and handling charges....
WHEN WILL I RECEIVE MY VOUCHER?
All refunds will be credited with a voucher of the same amount of the order to be returned.
Once we receive your order, our quality team will check it to make sure it is in its original condition.
After this process, you will receive an email with the voucher.
This voucher will be valid for 12 months.
HOW CAN I CHANGE OR CANCEL AN ORDER?
We allow you to change the details of an order or cancel it within 12 hours of purchase. To do so, access our customer service center and create an inquiry by providing the information requested. Select the type of query that best suits your case so that our agents can respond as quickly as possible.
Please note that after 12 hours, our products have already been packed and are ready for shipment, so we will not be able to change the details of your order.